Lloyds Bank PLC

Financial Ombudsman decision DRN6543480 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr and Mrs W complain that Lloyds Bank plc hasn’t downgraded their fee paying account after it paid them compensation for the mis-sale of the account. Mr and Mrs W want the bank to refund the fees they have paid.Charges and fees

In 2014 Lloyds Bank paid Mr and Mrs W compensation after it agreed they had been given a packaged bank account (PBA) that didn’t meet their needs.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6543480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.