HSBC Bank plc

Financial Ombudsman decision DRN6540521 Upheld

Upheldoutcome, as published by the Ombudsman

£9,850redress stated in the decision

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mrs J complains that HSBC Bank Plc (trading as First Direct) should reimburse her for the £10,000 she paid to a business as part of a scam.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6540521.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.