HSBC UK Bank Plc
Financial Ombudsman decision DRN6534826 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
This led to HSBC eventually closing the account.Account closed or refused
Mr H complains as director of a limited company ‘B’, that HSBC UK Bank Plc (HSBC) didn’t respond to his complaints and the instructions he sent to them regarding B’s business bank account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6534826.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.