Lowell Financial Ltd

Financial Ombudsman decision DRN6527982 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

She also complains about the impact this has had on her credit file.Credit file reporting

Mrs C said that she felt that I hadn’t shown the same level of empathy in my provisional decision that I had shown in our telephone conversation and that this was very disappointing to her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6527982.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.