Lloyds Bank PLC

Financial Ombudsman decision DRN6523741 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains about faulty car roof bars he bought using his credit card with Lloyds Bank PLC.Card dispute or chargeback

And it’s also agreed to pay him £50 compensation for its poor handling of this matter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6523741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.