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Santander Cards UK Limited
Financial Ombudsman decision DRN6521679 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Oct 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
Section 75 credit card claimCard dispute or chargeback
took five months to resolve his Section 75 credit card claimPayment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6521679.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.