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Tesco Personal Finance Limited
Financial Ombudsman decision DRN6518934 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Sat Sep 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Tesco’s offer of £110 compensation isn’t enough.Charges and fees
Tesco accepts that it didn’t handle a call particular well and didn’t act upon Miss T’s request for information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6518934.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.