NRAM Limited

Financial Ombudsman decision DRN6517943 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

NRAM accepts that it should’ve told Mr and Mrs D about the change to the official payment date and the impact on the interest position.Interest and rates

Mr and Mrs D complain that NRAM plc haven’t treated them fairly by saying they’re in arrears with their mortgage and by increasing their monthly mortgage payments.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6517943.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.