TSB Bank plc

Financial Ombudsman decision DRN6512179 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mrs F’s withdrawals were declined because they exceed her £300 daily limit.Funds blocked or frozen

She’s also unhappy with the time it took to get through to one of TSB’s representatives when she called to tell them about the problems with her card.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6512179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.