Target Servicing Limited

Financial Ombudsman decision DRN6511601 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Sun Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

in its submissions to us Target admitted its complaint handling had been poor as not all the complaint points raised were reviewed and answered.Complaint handling

Target has admitted it made numerous mistakes and provided a poor level of service to Mr and Mrs J.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6511601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.