National Westminster Bank Plc

Financial Ombudsman decision DRN6509691 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Miss F complains that National Westminster Bank Plc has refused to refund disputed transactions on her bank account. Miss F says she is the victim of fraud and wants NatWest to write the debt off.APP scam refund refused

Miss F reported her NatWest bank debit card as missing and disputed a number of transactions that had been carried out on her account.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6509691.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.