National Westminster Bank Plc

Financial Ombudsman decision DRN6505452 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr T complains that National Westminster Bank Plc wouldn’t agree to reduce the term of his mortgage when he asked it to.Mortgage administration

Mr T also complained about poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6505452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.