Virgin Money plc
Financial Ombudsman decision DRN6502845 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Mr H complains Virgin Money plc acted irresponsibly when it allowed him to withdraw large sums of money from his credit card account to deposit at online gambling websites.Irresponsible lending
Mr H is also thinks Virgin Money’s cash advance fee for gambling deposits is too high.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6502845.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.