Santander UK Plc
Financial Ombudsman decision DRN6502715 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
his current account, with Santander UK Plc (“Santander”), was blocked for five weeksFunds blocked or frozen
Santander ought to pay compensation to Mr J for having provided wrong information to him when originally upholding the complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6502715.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.