Ulster Bank Ltd

Financial Ombudsman decision DRN6501059 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr D and Mrs M complain that Ulster Bank Ltd have failed to add Mrs M to Mr D’s mortgage loan.Mortgage administration

I disagree. It clearly stems from the overall complaint that Mrs M hasn’t yet been added to the mortgage. It was also part of Ulster’s offer to Mr D and Mrs M. And so I am satisfied that it has been correctly treated as being within the remit of this case.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6501059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.