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H&M Hennes & Mauritz UK Limited

Financial Ombudsman decision DRN6500410 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

H&M located and applied the payment he made and also removed the late payment fee.Charges and fees

It has also assured us that Mr D’s credit file won’t be affected.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6500410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.