Halifax Limited

Financial Ombudsman decision DRN6490084 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss L complains that Bank of Scotland plc (trading as Halifax) stopped her using her credit card while abroad causing her frustration and distress.Card dispute or chargeback

Miss L says she called several times, and each time was given different explanations as to what happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6490084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.