MBNA Limited

Financial Ombudsman decision DRN6489216 Not upheld

Not upheldoutcome, as published by the Ombudsman

£105redress stated in the decision

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Interest and rates

In the Ombudsman’s words

C appears to have claimed £15 from Mr L’s MBNA account through a mechanism called a continuous payment authority (CPA) each month from May 2017 to February 2018. Mr L is adamant he didn’t sign up to the services provided by C.Unauthorised transaction

But Mr L disagreed with the interest element. He said it should be calculated on the interest rate he’d been charged on his credit card account, which was much higher than 8%.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6489216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.