Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN6485811 Upheld

Upheldoutcome, as published by the Ombudsman

£873redress stated in the decision

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

supplier has misrepresented or breached the contractProduct mis-sold

I am very conscious that Mr and Mrs H have spent four years with an extension that has not been fit for purposeComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6485811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.