Cfo Lending Limited
Financial Ombudsman decision DRN6481810 Upheld
Upheldoutcome, as published by the Ombudsman
£965redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Treatment in financial difficulty
In the Ombudsman’s words
Cfo Lending Limited took money from her account without her permissionUnauthorised transaction
CFO should have been aware that Mrs Y was in financial difficulties in May 2012 and it then had a duty to respond positively and sympathetically to herTreatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6481810.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.