TSB Bank plc

Financial Ombudsman decision DRN6479530 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

TSB then reduced his credit limit from £5,000 to £700 saying he had missed a payment.Charges and fees

He wants it reinstated and any credit reference entries removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6479530.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.