Santander UK Plc
Financial Ombudsman decision DRN6476568 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Product mis-sold
In the Ombudsman’s words
Mr and Mrs W complain that Santander UK Plc acted unfairly in withdrawing their packaged bank account.Account closed or refused
They complain that they had previously been told that they would continue to be covered by the included travel insurance until they were 79 and that as a result of the withdrawal of the account, they considered it to have been mis-sold.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6476568.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.