TSB Bank plc

Financial Ombudsman decision DRN6471708 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

complain about the manner in which TSB Bank plc (TSB) treated them when they attempted to open accounts with them.Account closed or refused

TSB should have told Mr and Mrs S about these enhanced checks based on their country of birth on their first visit to the bank.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6471708.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.