Santander UK Plc
Financial Ombudsman decision DRN6471018 Not upheld
Not upheldoutcome, as published by the Ombudsman
£420redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr W complains that Santander UK Plc wrongly applied charges to his current accountCharges and fees
did not suspend charges as agreed when it was investigating his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6471018.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.