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Nationwide Building Society
Financial Ombudsman decision DRN6469944 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
he wasn’t told that he could formally reduce the term of the mortgageProduct mis-sold
it was rejected because of an administrative mistake by NationwideMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6469944.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.