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UCB Home Loans Corporation Ltd
Financial Ombudsman decision DRN6468483 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
failing to let them know how much to pay each month towards their mortgageMortgage administration
UCB still wasn’t able to answer the question and increased the frustration sufferedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6468483.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.