Secure Trust Bank Plc

Financial Ombudsman decision DRN6467840 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sun May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

why he wants to close his accountAccount closed or refused

took too long to tell him what identification and residency documents he needed to provideIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6467840.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.