Halifax Limited

Financial Ombudsman decision DRN6460053 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,750redress stated in the decision

Fri Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr G and Miss M complain about the early repayment charge (ERC) on their mortgageMortgage administration

Halifax agreed its adviser had made a mistake in telling Mr G and Miss M they wouldn’t have to pay the higher ERC. It gave them £300 to try to put this right.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6460053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.