HSBC Bank plc

Financial Ombudsman decision DRN6455710 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,282redress stated in the decision

Mon Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr B complains that HSBC Bank Plc closed his business bank account even though it told him it wouldn’t.Account closed or refused

Our investigator said that HSBC was entitled to close the accounts, but it had misled him into believing it wouldn’t.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6455710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.