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V12 Retail Finance Limited
Financial Ombudsman decision DRN6454467 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
He also says that the business did not acknowledge that applying approximately two months of additional interest constituted an additional charge which he had not been made aware of.Charges and fees
The business did uphold Mr L’s complaint in regard to him not receiving the interest breakdown. It did not uphold Mr L’s complaint in regard to the settlement amount.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6454467.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.