Lloyds Bank PLC

Financial Ombudsman decision DRN6453376 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Miss B complains that Lloyds Bank plc unfairly applied charges and interest to her accounts.Charges and fees

Miss B complains that Lloyds Bank plc unfairly applied charges and interest to her accounts.Interest and rates

Miss B suffers with particular health issues, and given her circumstances she thinks it’s unfair for the bank to apply the charges and interest.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6453376.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.