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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN6451880 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Mon Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
This complaint is primarily about a mortgage Mr L used to have with The Royal Bank of Scotland Plc (RBS)Mortgage administration
compensate Mr L for the time, trouble and upset he’s been put to by the bank’s mistakes and having to complain about themComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6451880.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.