Lloyds Bank PLC

Financial Ombudsman decision DRN6443432 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Product mis-sold

In the Ombudsman’s words

Mrs O has complained Lloyds Bank plc won’t refund transactions made with her debit card which she didn’t authorise.Unauthorised transaction

She’s also complained about an increase in her overdraft limit and a personal loan which she didn’t take out.Product mis-sold

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6443432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.