Lloyds Bank PLC

Financial Ombudsman decision DRN6440906 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr H complained because Lloyds Bank Plc didn’t provide him with account information he wanted, and then closed his account.Account closed or refused

Lloyds’ customer services agreed the branch had let Mr H down.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6440906.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.