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Sesame Limited
Financial Ombudsman decision DRN6440205 Upheld
Upheldoutcome, as published by the Ombudsman
£431redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
incorrectly took a £430 mortgage survey fee from his account without first making him aware of the cost, or seeking his permissionCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6440205.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.