Bank of Scotland Plc

Financial Ombudsman decision DRN6435155 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

Mr F says he told Halifax about fraudulent transactions on his account in August 2014.APP scam refund refused

Mr F complains that Bank of Scotland plc (trading as Halifax) took too long to amend his credit file which caused him to miss a business opportunity.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6435155.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.