Santander UK Plc
Financial Ombudsman decision DRN6432555 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr and Mrs R wrote to Santander with an offer to pay the arrears over time, and didn’t get a response within ten working days as required by the pre-action protocol.Treatment in financial difficulty
I think it’s fair and reasonable for the solicitors’ fees and costs issuing the proceedings to be credited back to the mortgage account, and for Santander to pay a further £300 compensation for the trouble and upset caused by the issuing of the proceedingsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6432555.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.