Nationwide Building Society

Financial Ombudsman decision DRN6429327 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms R thinks the charges applied by Nationwide to her account are excessive and unfair and as a result they’ve caused her financial difficulties.Treatment in financial difficulty

Ms R complains that charges applied by Nationwide Building Society were unfair and caused her financial difficulties.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6429327.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.