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Aviva Life Services UK Limited
Financial Ombudsman decision DRN6427912 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
complain about an early repayment charge (“ERC”) Aviva Life Services UK Limited is asking them to payCharges and fees
Mr and Mrs F complained to Aviva, saying the mortgage wasn’t suitableProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6427912.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.