National Westminster Bank Plc

Financial Ombudsman decision DRN6424081 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr B and Mrs A are unhappy National Westminster Bank Plc closed their joint savings account.Account closed or refused

they still didn’t have access to the money despite giving authority for the funds to be paid to Mr B some seven months earlier.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6424081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.