Bradford & Bingley Limited

Financial Ombudsman decision DRN6423141 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold, Complaint handling

In the Ombudsman’s words

refund £350 of arrears administration feesCharges and fees

compensation it previously awarded for the mis-sale of a mortgage endowment policyProduct mis-sold

pay Mr B £500 for the poor customer service he has received in its handling his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6423141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.