Capital One (Europe) plc

Financial Ombudsman decision DRN6421260 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mr J asked Capital One to refund the payments he had made. But Capital One refused. It said that he had left it too late to raise a chargeback.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6421260.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.