National Westminster Bank Plc

Financial Ombudsman decision DRN6419760 Not upheld

Not upheldoutcome, as published by the Ombudsman

£420redress stated in the decision

Mon May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Miss G is unhappy with the charges that National Westminster Bank plc (“NatWest”) applied to her account over the last six years.Charges and fees

She doesn’t think it’s taken her personal circumstances into account or that it’s treated her fairly.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6419760.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.