NRAM Limited

Financial Ombudsman decision DRN6414922 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs M complain that NRAM Limited is treating them unfairly when dealing with their mortgage account and the arrears.Treatment in financial difficulty

They also weren’t happy with NRAM’s explanation of the arrears and charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6414922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.