Yorkshire Building Society

Financial Ombudsman decision DRN6411587 Upheld

Upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Mon Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr and Mrs W complain that Yorkshire Building Society trading as Chelsea Building Society refused their application for further borrowing on their mortgage.Irresponsible lending

He said Chelsea should refund the £130 fee Mr and Mrs W had paidCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6411587.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.