Vanquis Bank Limited

Financial Ombudsman decision DRN6408961 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

I’m not persuaded that Vanquis did anything wrong when it continued to apply interest and charges to his account.Charges and fees

Mr P complains that Vanquis Bank Limited hasn’t treated him fairly by refusing to remove a default that it registered against him while he was in prison.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6408961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.