Motor Market Ltd
Financial Ombudsman decision DRN6407381 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
He’s also upset that they set up a direct debit without his authorisation and have not been supportive of his financial difficulties.Treatment in financial difficulty
Mr F complains that Motor Market Ltd (“Motor Market”) have rejected his request to voluntarily terminate his finance agreement.Product mis-sold
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6407381.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.