Nationwide Building Society

Financial Ombudsman decision DRN6405467 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr S complained that Nationwide Building Society gave him incorrect information about how much he needed to payMortgage administration

I agree that Mr S had poorer service than he might have expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6405467.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.