HSBC Bank plc

Financial Ombudsman decision DRN6403637 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

he thought it had agreed to merely suspend his account on a temporary basis whereas it closed it.Account closed or refused

I urge Mr H to be open with HSBC about the changes to his finances that may happen due to his health situation.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6403637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.