Fairline Financial Limited

Financial Ombudsman decision DRN6399774 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Ms U complains that Fairline Financial Limited wasn’t clear about the money it would charge to run her debt payment plan.Charges and fees

I agree with the adjudicator that Ms U was not made aware of the fees that she would pay to Fairline under the agreement – and that she is likely not to have entered into an agreement with Fairline if she had.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6399774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.